Privacy Policy

With our privacy policy, we describe all about the details we collect from you, the way we collect data, and how we use your data. The terms “we,” “us,” and “us” refer to DHM Sri Lanka. The term “you” refers to you the customer visiting our website and using our services.

Our privacy policy is frequently updated so please check it out often.

Personal Data

Complying with the General Data Protection Regulation (GDPR) of the European Union for processing data; At DHM Sri Lanka, we protect all the personal data we collect from our clients. We collect all our client data via well-secured channels, ensuring the safety of your data. 

When We Collect Data

When you are booking our services, we collect the following data from you.

• Your personal information (email address, telephone number, etc.)
• The time you fill out our website form
• The time you emailed us
• The time you called us
• Other communications are done via any social media platforms

All the data we collect is stored in our internal database securely. And we never share your personal information with any third-party companies for any reason unless of legal issues without your consent.

However, we might use your email address to send our occasional tour promotions or our newsletters, which you can unsubscribe from any time. 

The Data We Collect

Below is the data we collect from our clients when making a reservation.

Any personal data 

• Name
• Email address
• Contact number
• Country
• Date of birth
• Passport details 
• Details regarding health conditions

All these data will be collected to ensure you a seamless touring experience in Sri Lanka.

Apart from that, we’ll be collecting the following data from your web session on our website. This data will be used to improve the user experience and customer experience on our website for our future clients.

• Number of visits
• The average time spent on a page
• The number of pages viewed

We Use Data To

We handle all your personal data with due care and only use them to perform the following tasks

• Send you the requested information
• Send you a quote
• Booking your tour / Air ticket
• Notify you of any amendments or changes
• Notifying you of any changes or modifications to your booking
• Ask for feedback on our services
• Discuss travel arrangements
• Sending you e-marketing or relevant information
• Informing you of emergencies
• Keep you updated on new products and services

Content and Images

We never publicly share content or images of you or any other matter provided by you without asking for your permission. When we are requesting any content or pictures from you or sharing content made that involves you (such as testimonials), you will be asked for your permission to share publicly. You will be informed of where and how your images and other content provided by you will be published.

Access to Your Data

All the data we collect is only used by us. We do not sell, lease, rent, or share any client information we collect with any third-party companies for any reason. All the channels we use to collect our client data are well secured thus can only be accessed and viewed by our team.

However, when you are visit websites link to our website, we are unable to take responsibility for the security of your data and their security practices, although we only interlink with websites with excellent privacy policy standards. 

Cookies

Travel Right website uses a very few number of cookies. However, if you don’t like being tracked by our cookies, you can always turn them off from your browser. We only use cookies for remarketing purposes and website analytical purposes. You can learn more about cookies and how you can turn cookies off from here. www.aboutcookies.org

Any Issues, Contact Us

According to the GDPR, you have the right to edit or request to remove your personal data from our database anytime. If you require any assistance in editing and deleting your personal information, please contact us at +94 77 554 3192 or write to travel@dhmsrilanka.com   

We have created our Privacy Policy to be very simple and clear to help you understand our policies easily. However, if you have any questions or unclear terms, please get in touch with us today, and we are happy to clarify everything.